Job Advertisement: Customer Service Advisor
Location: Edinburgh EH11
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? We are seeking a Customer Service Advisor on behalf of our client, a leading company in their industry, to join their dynamic Operations team.
Key Responsibilities:
- Handle inbound calls from new and existing customers, providing accurate product information and ensuring first-call resolution.
- Carry out out-bound calls to existing clients regarding a new product range
- Collaborate with various departments to address customer needs.
- Contribute to the achievement of Contact Centre KPIs by working effectively as part of a team.
- Assist trade desk customers in a professional, courteous manner when required.
- Perform additional duties as needed to support business objectives.
Person Specification:
Experience:
- Essential:
- Minimum of 1 years' experience in a Contact Centre or Customer Service environment.
- Good written and verbal English language skills
Key Competencies:
- Flexibility: Open to change, adaptable to new information, and responsive to varying circumstances.
- Teamwork: Cooperative, approachable, and willing to support team members.
- Customer Service: Committed to delivering exceptional service, with cultural awareness and respect.
- Organisational Skills: Able to work independently, prioritise tasks, and ensure clarity in all work.
- Communication: Effective in both written and verbal communication, tailoring style to the audience.
- Continuous Improvement: Always looking for ways to enhance processes and willing to engage in ongoing learning.
Apply today to join a team dedicated to excellence in customer service.
STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities.